Privacy policy

Last updated 9 November 2026

Who we are

WovenX is a product of Ebita AI. In this policy, "we" means Ebita AI, and "WovenX" means both this website and the WovenX app. Questions about privacy go to hello@wovnx.com.

This website

This website sets no cookies, runs no analytics and loads nothing from other companies: even the fonts come from our own server. Like every web server, ours records each request (IP address, browser, page and time). We use those records only to keep the site running and secure, and delete them when they are no longer needed for that.

What the WovenX app collects

• Account details: your name, email address, a scrambled (hashed) copy of your password, and your two-factor sign-in settings.
• Workspace details: your workspace, brands, team members and their roles, and the settings you choose.
• Your content: posts, captions, images, audio, video, plans and reports you create or upload.
• Connected accounts: the access tokens that let WovenX post for you (stored encrypted), and the posts, comments and statistics those platforms return for your accounts.
• Data sources you connect, such as analytics accounts and data providers.
• Activity: what was done in your workspace, by whom and when, so you can review it.

When paid plans start, payments are handled by our payment providers. We do not store card numbers.

How we use it

Only to run WovenX for you: to draft, plan, approve, publish and measure your content, to keep your account secure, to give support, and to send you service emails such as approval requests and reports. We do not sell your data, and we do not use it for advertising.

For the content and data inside a workspace, the workspace owner decides what WovenX processes, and we process it on their behalf. Anonymous totals are used for industry benchmarks only if the workspace owner turns that on.

AI providers and other services

When you use an AI feature, the text or media that task needs is sent to the AI provider that does it, for example Anthropic for writing or ElevenLabs for voice. If your workspace adds its own key for a provider, those requests go through your own account with that provider. A cloned voice is only ever created with the recorded consent of the person whose voice it is. Ask us at hello@wovnx.com for the current list of services we use.

Google and YouTube

WovenX's use and transfer of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements. When you connect a YouTube channel, you agree to the YouTube Terms of Service, and Google's use of your data is covered by the Google Privacy Policy. You can remove WovenX's access at any time in your Google account's security settings.

Facebook, Instagram, Threads and other platforms

We use data from a platform only to publish and report for the accounts you connect. To remove WovenX's access, disconnect the channel in WovenX (Channels), or remove WovenX in that platform's settings.

Deleting your data

A workspace owner can export everything and delete the workspace in Settings. To delete your own account, or the data we hold from a connected platform, write to hello@wovnx.com from the email address on your account. We delete it within 30 days, except what the law requires us to keep, such as invoices.

Where it is kept

Each workspace has a home region, chosen when it is created. Its data and backups stay in that region. WovenX currently runs in India; other regions open as customers there join.

How long we keep it

We keep your data while your account or workspace is active. After a workspace is deleted, its data is removed within 30 days. Security and activity logs are kept for at least a year, to investigate problems and misuse.

How we protect it

Data is encrypted in transit and at rest. Connected-account tokens and API keys are encrypted with AES-256-GCM. Administrators sign in with two factors, and only the people who need access to run WovenX have it.

Your rights

You can ask to see, correct, export or delete your personal data, and you can withdraw a consent you gave, such as for a cloned voice. Write to hello@wovnx.com. We reply within 30 days.

Children

WovenX is for businesses and is not meant for anyone under 18. We don't target or track children.

Complaints

If you are unhappy with how we handle your data or any content on WovenX, write to our grievance officer at hello@wovnx.com. We acknowledge every complaint and tell you what we did about it.

Changes to this policy

When this policy changes, we update the date at the top. If a change affects how we use your data, we email workspace owners before it applies.